![]() ![]() ***** was advised that he was shipped the Our Future commemorative coin as an authorized future issue in his collection to preview with no additional obligation to purchase pursuant to the terms and conditions clearly printed on his order form. At this time, *** ****'s collection was cancelled. Like *** ****'s allegations in his complaint, ***** alleged that *** **** placed the Our Future commemorative coin in American Mint's envelope along with the return information form. American Mint can only track its own return labels. Customer service advised ***** that American Mint was not responsible for items returned without the use of its return labels. She stated that *** **** had returned the Our Future commemorative coin on his own. On October 6, 2022, *** ****'s wife, *****, called American Mint customer service. Therefore, *** **** continued to receive monthly invoices. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.Īmerican Mint did not receive the Our Future commemorative coin as a return nor payment for that item. Pursuant to the terms of the public offer, *** **** had ninety days to preview the Our Future commemorative coin for free. On September 29, 2022, American Mint instructed its distributor to ship a Trump- Second Amendment commemorative coin along with one (1) Our Future commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "ou can cancel this service at any time by calling toll-free 1-877-807-MINT.” American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service." Enclosed for your review is a copy of the order form voluntarily marked up by *** **** and returned to American Mint.Īs offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. We received payment of $9.95 (the coin was $9.95 plus sales tax) via check # ****. This item is part of the Keep America Great Collection. American Mint received an introductory order form in the mail from *** **** on Septemfor a ***** - Second Amendment commemorative coin. Although American Mint did not receive the Our Future commemorative as a return nor payment for that item, it processed the Our Future commemorative coin as a return loss on Decemand cleared *** ****'s account balance. The coin's weight may have caused it to become dislodged from the envelope at the time it was sorted at the USPS facility. This envelope is not intended or designated for returning coins, but rather, it is intended for customers to use to return payments. ![]() It appears that *** **** used the prepaid envelope sent with his initial order to return the Our Future commemorative coin. Therefore, *** **** continued to receive monthly invoices for that item. American Mint did not receive the Our Future commemorative coin as a return. Furthermore, *** ****'s order form clearly expressed that he would also receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. *** ****'s order form, which he voluntarily marked up, signed and returned to American Mint, proves that he placed an order for a ***** - Second Amendment commemorative coin. American Mint denies these allegations.Ĭontrary to *** ****'s allegations, American Mint does not send and bill its customers for unordered merchandise. He further alleges that he returned the unordered coin with American Mint's prepaid envelope but continued to receive monthly invoices for that item. *** **** alleges that American Mint mailed him a commemorative coin that he did not order. Pursuant to the terms of the public offer clearly printed on the order form which *** **** voluntarily marked up and returned to American Mint, he was sent one (1) Our Future commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** **** placed an order for an introductory item in the Keep America Great Collection. I am writing in reference to *** ****'s complaint. ![]()
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